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Terms of Use

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1.1 Introduction
These terms and conditions govern the relationship between Savannah tracks ltd and you, our client. These are the sole terms and conditions that will apply and by signing up for a Savannah tracks ltd’ trip, you accept to be bound by these terms and conditions.

1.2 3rd Party Suppliers
Savannah tracks ltd acts as a booking agent for hotels, airlines, ground transporters, boat operators, hot air balloon companies and other independent contractors providing accommodations, transportation, and other services that Savannah tracks ltd subcontracts on behalf of its clients. Each of these companies is an independent company and is not subject to the control of Savannah tracks ltd. Savannah tracks ltd therefore will not be liable for any personal injury, property damage or loss which may occur as a result of using such subcontracted services however, Savannah tracks ltd will always endeavour to contract services of companies which in Savannah tracks ltd discretion, deliver the contracted services in the appropriate quality while adhering to the laws of the land.
In the event that any supplier is unable to provide contracted services for whatever reason, Savannah tracks ltd will endeavour to offer you alternative arrangements of similar classification whenever possible. Should you not be willing to take the alternative arrangements offered by Savannah tracks ltd, any refunds to which you may be entitled will be subject to the terms and conditions of the relevant supplier.

2.1 Payment Terms

‘The booking’ refers to part or all of the travel arrangements for transportation, accommodation, flights, sightseeing excursions, meals, entertainment and other linked services made on behalf of the client, some of which may be subcontracted from other independent suppliers. A binding contract between you, the client and Savannah tracks ltd comes into existence when we receive your booking request and a deposit payment for the booking.

A deposit of 35% of the total booking value is required in order to confirm part or all of the booking. Certain suppliers impose more stringent payment policies. Should your program include services of such suppliers, Savannah tracks ltd will advise you at the time of booking if your booking will require some additional deposit payments.
The balance is payable 60 days before the date of the first service by Savannah tracks ltd. Should the client fail to remit payments in line with these set time frames, Savannah tracks ltd reserves the right to treat the booking as cancelled and thereby apply any resultant penalties.

2.2 Cancellations By Client

Cancellations of part or all of a booking must be received by Savannah tracks ltd in writing at least 61 days before the service date. Cancellations received less than 61 days before the service date will incur the following penalties:
Between 90 and 61 days - 10% of the total booking value
Between 60 and 35 days - 25% of the total booking value
Between 34 and 25 days - 35% of the total booking value
Between 24 and 16 days - 50% of the total booking value
Between 15 and 0 days - 100% booking value
All guests are strongly advised to take out comprehensive travel insurance covering them for luggage, personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment of travel arrangements because bookings will be subject to cancellation penalties as detailed above.

2.3 Cancellations Or Changes By Savannah Tracks Ltd
Savannah tracks ltd reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, relevant cancellation penalties will be payable by the client or deducted from any deposit payments already made.

Note: Savannah tracks ltd is committed to maintaining a close and mutually beneficial relationship with all its clients. We realize that the satisfaction of our clients is our greatest asset. Our morals therefore are guided by a high level of professionalism, honesty and Integrity. From the time you send us your first enquiry, you will be served by a dedicated consultant till the time you return home. Your travel arrangements will be reviewed every so often in order to eliminate chances of errors and omissions.

Note: We reserve the right to withdraw any tour announced on this website or on any of our publications and to make such alterations to the itineraries as may be deemed desirable for the proper carrying out of the tours. In the event it becomes necessary in Savannah tracks ltd discretion to alter the arrangements or itineraries for the clients’ comfort or welfare for any reason whatsoever, such alterations may be made without penalty to Real Africa Safaris. Additional expenses if any shall be borne by the client. Savannah tracks ltd reserves the right to decline, to accept or retain any person as a member of any group participating in Savannah tracks ltd tour at any time. If in the reasonable opinion of a person in authority such as our Safari guide, a member of our management team, a pilot or captain, a client is not fit to travel or is likely to disturb or harm other members of a tour, Savannah tracks ltd reserves the right to discontinue such a client from the tour. In such a case, no refund will be paid to the client for any lost accommodations or services and the cost of other or extra accommodations or travel arrangements will be the client’s responsibility.

2.4 Force Majeure
"Force Majeure" means any circumstances where the execution of contractual services is prevented or affected by factors beyond the reasonable control of Savannah tracks ltd, including, but not limited to acts of God, war and threat of war, civil strife, industrial dispute, terrorist activity, natural disasters such as weather conditions, earthquakes, volcano eruptions, fire, governmental actions and other unexpected occurrences. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses the client may incur where we are forced as a result to cancel, delay, curtail or change the clients’ arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.

3.1 Travel Documents
It is the client’s responsibility to ensure that their passport, visa, health certificates, inoculations, or other documentation required for the trip are obtained and are in order. Should Savannah tracks ltd incur any costs as a result of failure by the client to fulfill this responsibility, such costs shall be recovered from the client.

3.2 Special Requests & Important Information
The client must either directly or through their travel agent, advise Savannah tracks ltd in writing of any special requests or important information about themselves such as diet, physical disability and any need for special treatment or handling at the time of booking.

Great care has been taken while compiling the data and information contained on this site. Nevertheless, we do not accept any liabilities for any errors or omissions nor for any charges or liabilities incurred by any organization or individual as a result of using the information on this site.

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